Insurance
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Mail that sorts itself onto the right pile
Around 150 emails come in every day and all need to go somewhere. A workflow in their own cloud environment now sorts and routes them. We tested it quietly first, then flipped it on.
Results achieved
Half FTE freed up
Faster mail routing
Secure local processing
The challenge
A central claims inbox required twenty hours of manual sorting every week. This routine work took time away from actual client service. Strict information security rules made external cloud tools impossible.
Our approach
- 1.Deploy the entire solution inside the secure internal cloud environment.
- 2.Add structured insurance data to incoming emails to improve classification.
- 3.Roll out in phases from infrastructure setup to shadow testing.
- 4.Push to production only after validating the classification accuracy.
The solution
An automated workflow that routes 150 emails per day to the right department. We built it as a foundation that the client can expand to other inboxes later.
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