Insurance
InShared
A writing helper that lives inside the case file
No separate window, no extra tool. An assistant inside the case system drafts emails using real customer data and sticks to the house style. The agent reads it, tweaks it, sends it.
Results achieved
Faster email drafting
Consistent tone
No context switching
The challenge
Case handlers wrote dozens of emails daily by copying data from the case system into loose templates. Writing took up valuable time. The tone and empathy of sensitive emails varied heavily depending on the handler.
Our approach
- 1.Design an agentic system to handle the non-linear writing process.
- 2.Use MCP tools to pull data directly from the active case file.
- 3.Test the tone against baseline scenarios during every release.
- 4.Embed the tool as a widget in the existing software.
The solution
An assistant that drafts emails based on the specific case and applies the correct template. The handler reviews and edits the text before sending.
pydantic-aiAzure OpenAIMCPAgent evals