Retail
Hizi Hair and Kinki Kappers
A tidier inbox with templates they manage themselves
Incoming mails are read and labelled, and for standard questions a draft reply is ready to go. The templates live in an Excel the client manages directly — no developer needed to tweak a line.
Results achieved
Organized shared inbox
Less manual typing
Client-managed templates
The challenge
Both salon chains received a large volume of daily emails. Staff read, sorted, and answered everything manually. Many of these messages were standard questions that required repetitive typing.
Our approach
- 1.Deploy a shared automation solution across both organizations
- 2.Classify and route incoming mail using Azure OpenAI
- 3.Generate draft replies from client-managed Excel templates
- 4.Keep employees in the loop to review and send emails
The solution
An n8n workflow connected to Outlook that organizes the inbox automatically. It prepares draft replies for common emails based on Excel templates.
n8nMicrosoft 365Azure OpenAIExcel/M365